Privacy Policy
At Hausee, transparency isn't just a feature — it's a core value. We've written this policy in plain Canadian language so you always know where you stand.
Scope of This Policy
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and who we share it with. This policy applies whenever you:
- Visit https://www.hausee.ca/ or any Hausee website that links to this policy
- Use our mobile application, HauseeAssist, or any other current or future Hausee application, product, tool, or service
- Engage with us through our products, including Brix, Hausee Navigator, Hausee Select, and related tools
- Contact us or engage with us in any other way
Table of Contents
1. WHAT INFORMATION DO WE COLLECT?
Information You Give Us
We collect personal information that you voluntarily provide when you register, use our Services, or contact us. This may include:
- Contact information: name, email address, phone number, mailing address
- Account information: username, password/authentication data, contact preferences
- Financial readiness information: income range, credit readiness, and home-buying budget, used to personalize your experience and match you with appropriate resources and agents
- Payment information: billing address and payment details for any paid services. Note: payment card transactions are processed by our secure third-party payment processor; Hausee does not store your full card number.
Sensitive Information
Where necessary and with your explicit consent, we may also process:
- Financial data, such as income details or credit readiness information, to help personalize your experience and match you with appropriate resources
- Credit-related data, such as general credit range, where you voluntarily provide it to assess your financial readiness for home buying
We do not collect information about racial or ethnic origin, religion, sexual orientation, or other special-category data.
Application Data (HauseeAssist)
If you use our mobile app, we may request access to:
- Push notifications: to send you updates about your home-buying journey. You can turn these off in your device settings at any time.
- Device features: (e.g., camera, calendar) only where you have explicitly granted permission. You can change permissions at any time in your device settings.
Google API
Our use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.
2. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our Services, understand usage patterns, improve functionality, and measure the effectiveness of our content and marketing.
| Technology | Purpose |
|---|---|
| Essential cookies | Required for the site to function (e.g., keeping you logged in) |
| Analytics tools | Understanding how visitors use our site so we can improve it |
| Marketing pixels | Measuring the reach and effectiveness of our campaigns |
We may use tools such as Google Analytics and similar platforms. These tools may collect information such as your IP address, browser type, pages visited, time spent on pages, and referring URLs.
Your Choices
Most browsers allow you to refuse or delete cookies through their settings. Doing so may affect the functionality of some parts of our Services. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
We do not currently use advertising retargeting pixels or sell data to advertisers.
3. HOW DO WE USE YOUR INFORMATION?
We use your information to deliver, personalize, and improve our Services — and to support you through your home-buying journey. Specifically:
- To create and manage your account and keep it secure
- To provide our Services, including personalized education, tools, financial readiness assessments, and agent matching through Hausee Select
- To power Brix, our AI home-buying assistant, so it can answer your questions, help you analyze your options, and guide you through each step
- To connect you with vetted real estate agents through Hausee Select (see Section 6 for full details)
- To respond to your questions and provide support
- To send you service communications, such as updates about your account or changes to our policies
- To send you marketing and educational content, where you have consented (see Section 14 for how to opt out)
- To request feedback so we can understand and improve your experience
- To protect our Services through fraud prevention and security monitoring
- To analyze usage trends so we can improve our products and features
- To comply with our legal obligations
4. WHAT LEGAL BASES DO WE RELY ON?
We process your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's Act respecting the protection of personal information in the private sector (Law 25) for residents of Quebec.
We rely on the following legal bases:
- Your consent: for collecting and using your personal information for the purposes described in this policy, and for sending you marketing communications
- Contractual necessity: to provide the Services you've signed up for
- Legal obligation: to comply with applicable laws, including financial, tax, and regulatory requirements
- Legitimate interests: for fraud prevention, security, and improving our Services, where these interests are not overridden by your privacy rights
You may withdraw your consent at any time by contacting us at privacy@hausee.ca. Withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal.
In limited circumstances permitted by law, we may process your information without consent — for example, for fraud detection, legal proceedings, or where required by a court order or subpoena.
5. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
We do not sell your personal information. We share it only in the limited circumstances described in this section.
Real Estate Agents (via Hausee Select)
The most important disclosure for most of our users. Please see Section 6 for a full, plain-language explanation of how your data flows through Hausee Select.
Service Providers
We work with trusted third-party companies who help us operate our Services. These providers access your data only to perform services on our behalf and are required to protect it in accordance with applicable privacy laws.
| Provider | Purpose |
|---|---|
| OpenAI | Powers Brix, our AI home-buying assistant |
| Stripe | Secure payment processing |
| Google Cloud / AWS | Cloud hosting and infrastructure |
| Brevo (or equivalent) | Email communications |
We may update our service providers from time to time. This list reflects our primary processors; a complete list is available upon request by contacting privacy@hausee.ca.
Cross-Border Transfers
Some of our service providers, including OpenAI, process data on servers located outside Canada, including in the United States. Personal information communicated outside of Canada — and outside of Quebec, for Quebec residents — may be subject to the laws of those jurisdictions. We take steps to ensure that appropriate contractual protections are in place with any foreign service providers who process your data.
Business Transfers
If Hausee is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information where required by law, court order, or government authority, or to protect the rights, property, or safety of Hausee, our users, or the public.
6. HAUSEE SELECT: HOW YOUR DATA FLOWS IN OUR AGENT MARKETPLACE
This section explains exactly how your personal information is used when you engage with Hausee Select — our reverse marketplace where real estate professionals compete to earn your business. We believe you deserve to understand this fully, because it's central to what Hausee does.
You Share Your Needs With Us
When you submit a request through Hausee Select, you provide details about your home-buying needs — such as your target area, budget range, timeline, and what you're looking for in an agent. You are in control of what you share at this stage.
We Create an Anonymized Profile
Hausee prepares a summary of your needs. At this stage, your name and contact information are not included. Agents see what you're looking for — not who you are.
Interested Agents Submit Proposals
Hausee shares your anonymized profile with qualified, vetted agents in our partner network who are active in your target area. Agents who are interested submit a personalized service offer — including any cashback, commission terms, and additional services they're offering to earn your business.
You Review and Choose
You receive proposals from interested agents and can compare them side by side. You are under no obligation to select any agent. If you're not satisfied with the initial matches, Hausee will continue working to find you suitable candidates.
You Decide Who Gets Your Contact Information
Only the agent you choose receives your full contact details. Once you select an agent, Hausee introduces you directly. Agents you did not select do not receive your personal information.
After the Introduction: Agent Responsibility
Once you are introduced to your chosen agent, that agent becomes independently responsible for the personal information you share with them directly. Their handling of your information is governed by their own privacy practices and applicable real estate regulations in your province. We encourage you to review your agent's privacy practices and ask questions before sharing sensitive information with them directly.
A Note on Agent Compensation
Hausee is a 100% free service for buyers. When a partner agent accepts and claims a qualified buyer lead for introduction through Hausee Select, that agent pays Hausee a flat introductory fee of $100 CAD per claimed lead. This is not a one-time setup fee; it is charged every time a realtor accepts a lead for introduction. This fee is paid entirely by the agent, has zero impact on your negotiated commission terms or cashback perks, and agents are expected to honor the exact offers they submitted to you.
Your Control
At any point, you can contact us at privacy@hausee.ca to withdraw from the Hausee Select process, request deletion of your profile, or ask questions about how your information has been shared.
7. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites, services, or resources. These are provided for your convenience and do not constitute an endorsement. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
8. ARTIFICIAL INTELLIGENCE FEATURES (BRIX)
Brix, our home-buying AI assistant, is designed to help you navigate your journey — answering questions, analyzing options, and giving you the clarity and confidence to make informed decisions.
How Brix works
Brix is powered by OpenAI's language model technology. When you interact with Brix, your questions and the context of your conversation are sent to OpenAI to generate a response. This processing occurs on OpenAI's servers, which are located in the United States.
What we share with OpenAI
We share only what is necessary to answer your query. We do not share your full account profile with OpenAI unless you specifically include that information in your Brix conversation. OpenAI processes information on our behalf under contractual terms designed to protect customer data.
Automated decision-making
Brix is an advisory tool — it is designed to inform your decisions, not make them for you. No automated decision that has a legal or significant impact on you (such as agent matching or financial eligibility) is made solely by AI without human oversight.
How to opt out
If you do not wish your conversations to be processed by OpenAI, you may choose not to use Brix. All other Hausee features remain available to you.
9. HOW WE PROTECT YOUR INFORMATION
We use a combination of administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, loss, theft, copying, use, or modification.
These measures include encryption of data in transit and at rest, access controls limiting who within our organization can view personal data, and regular review of our security practices as our platform grows.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your Hausee account and to contact us immediately at privacy@hausee.ca if you believe your account has been compromised.
10. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information for as long as necessary to provide our Services and fulfil the purposes described in this policy, or as required by law. Specifically:
- Active account holders: We retain your information for the duration of your account with Hausee.
- After account deletion: We may retain certain records as required by law — for example, financial and transaction records may be retained for up to seven (7) years to meet Canadian tax and accounting requirements.
- Anonymized data: We may retain anonymized, non-identifying usage data for longer periods to improve our Services.
When we no longer have a legitimate reason to retain your information, we will securely delete or anonymize it. If immediate deletion is not possible (for example, because data resides in secure backup archives), we will isolate it from further processing until deletion is completed.
11. DATA BREACH NOTIFICATION
In the event of a security breach involving your personal information that creates a real risk of significant harm, we will notify affected individuals and applicable regulatory authorities as required by law — including the Office of the Privacy Commissioner of Canada under PIPEDA, and the Commission d'accès à l'information du Québec where applicable.
If you believe your information may have been compromised, please contact us immediately at privacy@hausee.ca.
12. DO WE COLLECT INFORMATION FROM MINORS?
Hausee's Services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor's information has been collected without appropriate consent, we will promptly delete it and deactivate the associated account.
If you believe a minor's information has been provided to us, please contact us at privacy@hausee.ca.
13. YOUR PRIVACY RIGHTS
Under PIPEDA and applicable provincial privacy laws, you have the following rights regarding your personal information:
To exercise any of these rights, email us at privacy@hausee.ca or use the account settings in your Hausee profile. We aim to respond to all requests within 30 days.
Filing a Complaint
If you are not satisfied with how we have handled your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376.
Residents of Quebec: You may also file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.
14. MARKETING COMMUNICATIONS AND CASL
We may send you marketing emails, newsletters, and educational content about home buying — but only with your express or implied consent, as required under Canada's Anti-Spam Legislation (CASL).
To unsubscribe: Click the unsubscribe link in any marketing email, or contact us at privacy@hausee.ca. We will process your request promptly.
Please note: even if you unsubscribe from marketing, we may still send you transactional messages that are necessary to administer your account or deliver Services you've requested.
15. DO-NOT-TRACK
Some browsers include a Do-Not-Track (DNT) setting. Because there is currently no universally accepted technical standard for DNT signals, our Services do not respond to DNT browser signals at this time. If a standard is adopted in the future, we will update this policy accordingly.
16. UPDATES TO THIS POLICY
We may update this policy from time to time as our Services evolve or as laws change. When we make material changes, we will notify you by posting a prominent notice on our website or by sending a direct notification. The "Last Updated" date at the top of this page reflects the most recent revision.
We encourage you to review this policy periodically.
17. HOW TO CONTACT US
If you have questions, concerns, or requests related to this policy, please contact our Privacy Officer:
Privacy Officer: Sajan Mathew
Email: privacy@hausee.ca
We aim to respond to all privacy inquiries within 30 days.
18. HOW TO ACCESS, UPDATE, OR DELETE YOUR DATA
You can manage your personal information in the following ways:
- In your account: Log in to your Hausee account and navigate to your profile settings to update your information.
- By contacting us: Email privacy@hausee.ca with your request. Please include your full name and the email address associated with your account so we can locate your records.
Upon account deletion, we will remove your active profile from our systems. Certain records may be retained as described in Section 10.